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WATCH OUT FOR PRINTER INK AND TONER CARTRIDGE UPDATES!

Posted by on 4/26/2019 to Blog

WATCH OUT FOR PRINTER INK AND TONER CARTRIDGE UPDATES!

All ink and toner cartridges, whether they are manufactured by the Original Equipment Manufacturers (OEM's), or Aftermarket Supply Manufacturers, who produce the Compatible or Remanufactured ink and toner cartridges, use microchips to communicate data with the PC's and Printers that they are connected to.

These microchips allow for the ink and toner cartridges to communicate with the printers and to indicate toner levels and when to replenish supplies.

The Original Equipment Manufacturers (OEM's) - HP, Brother, Lexmark and Epson, download updates to your printer that can potentially cause the aftermarket chips to be incompatible with the printer.

These firmware updates from the Original Equipment Manufacturers (OEM's), can be installed remotely,discreetly and at random over your network. The Original Equipment Manufacturers (OEM's), also modify firmware when their new printers are manufactured and released to the public. For example, a printer manufactured in June might not have the same encryption as the exact same model released later that year, say December. So, you can see that the Original Equipment Manufacturers continually update their firmware to potentially cause aftermarket chips to become incompatible. Therefore, Aftermarket Supply Manufacturers must continually rewrite chip coding to ensure compatibility with printer models.

 

(Printer “date of manufacture” can be found stamped on the back of your printer).

Typically presented by Original Equipment Manufacturers (OEM’s), as an “UPGRADE”, it is our strong opinion that the primary strategy is to disable the aftermarket product, negate all your savings and convert business back to Original Equipment Manufacturers (OEM) supplies.

 

Original Equipment Manufacturers (OEM’s) will encourage you to opt in during the printer setup process, allowing them full access to lock out third party consumables. In some cases, firmware can be reversed, although the process can be technical and complicated.

 

Class action lawsuits were filed in the United States and Canada against HP for such actions, resulting in a settlement which ruled in favour of the consumer.

 

Our goal is to educate end-users about the cost associated with enabling these updates.We promise to work closely with clients to resolve any issues efficiently and ensure that your savings are realised.

 

A quick call or email to your reseller before electing to install a firmware update could save you hundreds, if not thousands of dollars. Please don’t hesitate to do so.